We ship via Fastway or Australian Post depending on the location. We aim to ship within 7 working days. Every delivery must be signed by a person 18 years and older to confirm it is being delivered to the intended recipient. In accordance with Liquor Licensing law, in all circumstances, the addressee must receive the package and under no circumstance will the package be left unattended. We only ship within Australia and shipping costs are clearly outlined at the checkout. Please contact us for prices on international shipping.
If in the event your purchase is faulty or damaged we will happily refund your money or exchange the wine upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return*.
If in the event that you change your mind then please contact us as soon as possible, exchanges are possible at our discretion. For exchange of a delivered product, unfortunately additional delivery charges will be incurred at your expense*. Please note that all change of mind returns must be in their original condition and packaging.
* Please note that the delivery charge will be reimbursed when Two Tonne Wine is at fault. That is, if the wrong product is delivered or there is a fault with the product (including any damage caused in transit). In all other circumstances, including change of mind, the delivery charge will be incurred o the customer.
** Proof of purchase must be provided to obtain a refund, limits may apply, all exchange products must be in their original condition and packaging.